Privacy Policy

1. Introduction

At SR Technicool, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the data you share with us when using our website or booking our HVAC services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa. By using our website and services, you consent to the data practices outlined in this policy.

2. Information We Collect

To provide you with accurate air conditioning quotes, reliable installations, and professional maintenance, we may collect the following types of information:

• Personal Identification Information: Your name, email address, and phone number when you request a quote or create an account.
• Property and Location Data: Physical addresses required for site inspections, deliveries, and installations.
• Financial Information: Payment details processed securely through trusted payment gateways such as Ozow and PayJustNow. We do not store raw credit card information on our servers.
• Technical Data: IP addresses, browser types, and general usage metrics collected through cookies to improve your website experience.

3. How We Use Your Data

We only use your personal data for legitimate business purposes directly related to our HVAC operations. This information may be used to:

• Process your orders and coordinate delivery of your air conditioning units.
• Schedule technicians for installations, repairs, and annual maintenance services.
• Register your equipment for manufacturer warranties such as Samsung, LG, and Alliance.
• Communicate important updates regarding your order status or service appointments.
• Send occasional maintenance reminders to help your system continue running efficiently.

4. Data Sharing & Third Parties

We respect your privacy and do not sell your personal information to third parties. We only share necessary data with trusted partners who assist us in operating our business. These may include:

• Logistics Partners: Couriers and delivery teams who require your address to deliver your units.
• Payment Processors: Secure gateways such as Ozow and PayJustNow that handle your transactions safely.
• Manufacturers: Information required to validate and activate your product warranties.

5. Data Security

We take data security seriously. Our website uses SSL encryption to help protect your information during transmission. Personal data is stored in secure systems with restricted access and is only available to authorised personnel who require it to perform their duties.

6. Your POPIA Rights

Under South African law, you have rights regarding your personal information. These include the right to:

• Request a copy of the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal data, where this does not conflict with legal, financial, or warranty obligations.
• Opt out of marketing communications or service reminders at any time.

7. Contact Information

If you have any questions about this Privacy Policy, or if you would like to exercise your data rights, please contact our support team. We aim to respond to all privacy-related enquiries within two business days.