Everything you need to know about your warranty.
Find your brand, understand your cover and keep your system running as it should.
Select your manufacturer for cover details, servicing requirements and the right documents for your system.
Warranty cover is subject to your product’s model, purchase date and manufacturer terms. Keep your warranty document, proof of purchase and service records together.
Correct installation and regular servicing are central to manufacturer warranty cover.
Arrange a serviceWhere required, register directly with your manufacturer. Keep the confirmation with your invoice.
Follow your brand’s schedule. Commercial, coastal and dusty environments can need more frequent care.
Save your invoice, indoor and outdoor serial numbers, installation details and signed service reports.
Read the original warranty documents for the full conditions, exclusions and service schedules.
Open a PDF to view the full manufacturer warranty, including conditions, exclusions and servicing requirements.
Clear answers before you need to make a claim.
Labour, call-out fees, travel and refrigerant are not automatically included in a manufacturer warranty. Cover depends on your product and its warranty terms. Contact SR Technicool before booking repairs so we can explain the claim process and any charges that may apply.
Follow the service schedule for your manufacturer and installation environment. Samsung, Alliance and Midea generally require annual domestic and six-monthly commercial servicing for the systems listed here. Jet-Air requires at least two services a year. Coastal, corrosive, industrial and dusty locations can need more frequent servicing. Keep a record of every service.
Samsung and Alliance require product registration for their midwall warranty. Eligible Jet-Air Q PLUS inverter systems must be registered within 30 days of installation to qualify for additional cover. Use the registration links above and keep your confirmation with your invoice.
Damage caused by power surges, lightning or environmental corrosion is generally excluded from manufacturer cover. Units in coastal or corrosive environments may also require protective treatment and more frequent servicing. Refer to your product’s warranty and speak to our team about the care your system needs.
Your proof of purchase, installation date, model and serial numbers for both units, service history and any registration confirmation. Photos, an error code and a brief explanation of the fault will also help us understand the issue.
Send us a photo of your unit’s model label and your invoice. We’ll help identify the correct warranty and the next step for your system.
Send us your model number, proof of purchase and a short description of the problem. We’ll help you with the next step.
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